Returns Policy

Return and Cancellation Policy

We put a lot of effort to deliver your orders to you on time. Cancellation or changing the orders only causes delay for all the other orders in the queue. For this reason, we wouldn’t be able to cancel or change your orders.

All our products are meant for personal use and once the products are shipped out they are not returnable. The products are non-returnable as ensuring the hygiene and safety of the product is a primary concern. This return policy applies to all our in-store and online purchases.

TIWIL Naturals does not take any responsibility or holds any liability if anyone has any reaction to any ingredients. We make considerable effort to list out all the ingredients of the products and provide a detailed description of each product. Read the ingredients and description of each product thoroughly before you place an order. If you are sensitive or allergic to any of the ingredients kindly steer clear from the use of those products.


As a natural skincare company, we believe in bringing the goodness of natural ingredients to your lives; however they have not been evaluated by the Food and Drug Administration. Our products contain ingredients like oils and butters from natural seeds, nuts, vegetables, and fruits. We put mindful efforts in curating the natural products to enrich your experience. However, not every person is the same and so is the skin type, the natural ingredients may cause sensitivity in some cases. We make absolute efforts to specify every ingredient on the product label to help you go through them before use if you have any susceptible allergies or skin conditions. If you have any concerns regarding the ingredients or uncertain about the possible sensitivity, always do a patch test afore use or consult a medical professional. If you witness any allergic reactions kindly discontinue the usage of the product immediately.

Our products contain pure essential oil blends but they are in no way intended to diagnose, treat, cure, or prevent any disease or health condition and we make no claim of the same. All the content that we share on our website, articles, blogs, labels, and other materials are purely for general informational purposes only. The information is not intended to be nor shall be interpreted as a substitute or recommendation or medical advice for use of any product for a particular condition. Our products are intended for external application purposes only and customer takes completely responsibility on their choices as to the ultimate suitability of a product. TIWIL Natural accepts no liability in the event of occurrence of an adverse reaction with use of any of its products.